Free Local Shipping for orders above SGD50. Free International Shipping for orders above SGD120.
Cart 0

CUSTOMER SERVICE

PAYMENT

Payment is by Paypal for online orders. This allows you to pay using all major credit cards even if you do not have a Paypal account. You may also visit our store - 41 Haji Lane, Singapore 189234 - where we accept Cash, NETS, Visa, Master & AMEX payments.


SHIPPING

We ship worldwide. 
Free Local Standard Shipping for orders SGD50 and above.
Free International Standard Shipping for orders SGD120 and above.
We strive to have your package ready for delivery within three working days. Shipping time takes 3 to 14 days, depending on location. If you require your order sooner we can arrange a courier at your own cost. Email us (shoppe@dulcetfig.com) to arrange this special service.
The availability of the goods online depends on the records we have in our physical store. In the rare event that items are unavailable, we will contact you via email.


INTERNATIONAL SHIPMENT

Please be aware that any items shipped internationally may be subject to import duties and taxes by the recipient country, which are typically levied once a shipment reaches your country. Kindly note that you will be responsible for paying these charges. Please contact your local customs office for further information.


EXCHANGES & RETURNS

We will accept exchanges and returns provided that the item is returned in new and unused condition with all tags attached, stickers untouched and in original condition. If your item shows any evidence of wear (for example: perfumes, rips, tears, stains, or damaged product tags) it will be returned to you and your refund voided. Goods must be returned within 21 days of receipt.
The shipping costs incurred by the purchaser will not be refunded except when a product is faulty. The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that provides a tracking service and / or insures you for the value of the goods.


PRIVACY POLICY

All information collected from you is treated as confidential. Your personal information obtained will be used for internal purposes only and will not be disclosed to any other third party without prior permission from yourself.


TERMS OF USE

Dulcetfig has the discretion to update the Terms and Conditions at any time. We encourage you to frequently check this page for any changes to stay informed. By using this Website, you signify the acceptance of the Terms & Conditions. If you do not agree to any of them, please refrain from using our Website. Your continued usage of the Website will deem your acceptance.